Return & Refund Policy
1. Order Cancellations (Within 24 Hours)
We want you to have the best possible experience.
You may cancel your order within 24 hours of purchase for a full refund.
Refunds are processed within 2–3 business days, depending on your bank.
2. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.
We will take full responsibility and offer either:
- A free replacement, or
- A full refund
To process your request, please provide photo or video evidence.
If a return is required, we will provide a prepaid return label at no cost to you.
3. 14-Day Returns
You may return your item within 14 days of delivery if you are not satisfied.
To be eligible for a return, items must be:
- In new condition
- Unused and unopened
- In original packaging
- Free of any signs of wear
Return shipping costs are the responsibility of the customer unless the item is defective.
4. How to Request a Return or Refund
To initiate a return, please contact us at:
📧 contact.birdzenliving@gmail.com
Include the following:
- Order number
- Full name
- Reason for return
- Photos/videos (if applicable)
5. Return Shipping Costs
- If the item is damaged or incorrect → we cover return shipping
- If returning for personal reasons → customer pays return shipping
6. Shipping Issues
We work with trusted shipping carriers to deliver your order.
If you experience delays or delivery issues, please contact us and we will assist you.
⚠️ Note: While we help resolve issues, shipping times may vary due to factors outside our control.
7. Non-Refundable Situations
Refunds may not be issued if:
- The item has been used or damaged after delivery
- The item is not returned in its original condition
- The return request is made after the 14-day window
8. Contact
For all return and refund inquiries:
📧 contact.birdzenliving@gmail.com
Support hours: Monday – Friday, 9:00 AM – 9:00 PM